Privacy policy
Effective October 13, 2026
Nuvian is a brand of Distribution EconoMart Inc., a Quebec company ("Nuvian", "we", "us"). This policy explains what personal information we collect when you visit or shop on our site, why we collect it, who we share it with and what your rights are. It is written in accordance with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Person in charge of the protection of personal information
The person in charge of the protection of personal information at Distribution EconoMart Inc. is Jenifer Titcha. You can reach her:
- by email: admin@econo-mart.ca
- address: Distribution EconoMart Inc., Rue des Saulniers, Saint-Jean-sur-Richelieu, Quebec, Canada
2. Information we collect
- Identity: first and last name.
- Contact details: email address and phone number.
- Shipping address and, where applicable, billing address.
- Order history: products purchased, amounts, dates, exchanges with our customer service, returns.
- Browsing data and cookies: pages viewed, device and browser used, IP address, cart contents, chosen language.
We do not receive or store your payment card numbers: payments are processed by Shopify (see section 4).
3. Why we collect it
- To process and deliver your orders, and keep you informed about them.
- To answer your questions and handle returns and warranties.
- To send you our newsletter, only if you have signed up for it.
- To operate the site (cart, language, security) and improve how it works.
- To prevent fraud and meet our legal obligations, including tax and accounting requirements.
We use your information only for these purposes, or for another purpose with your consent or where the law allows it. We do not sell your personal information.
4. Hosting and payment: Shopify
Our store is hosted by Shopify, which stores store data and processes payments on our behalf. The information you provide may therefore be kept on servers of Shopify or its providers, located in Canada or outside Quebec and Canada. Before entrusting your information to a provider outside Quebec, we assess that it will receive adequate protection there. To learn more about Shopify's practices, see its privacy policy at shopify.com.
5. Sharing with third parties
- Carriers: we share your name, shipping address and, if needed, your phone number so they can deliver your order.
- Service providers (hosting, payment, email delivery): only the information they need to provide their service, under a confidentiality commitment.
- Authorities: when required by law.
6. Cookies
The site uses cookies that are necessary for it to work (cart, language, security). Other cookies, such as analytics or marketing cookies, are used only with your consent. You can manage your choices on the Your privacy choices page and in your browser settings.
7. Retention
We keep your information for as long as needed for the purposes described above, then for the period required by law (for example, for tax and accounting records). After that, it is securely destroyed or anonymized.
8. Security
We take reasonable measures to protect your information: access limited to people who need it, encrypted connections and the use of recognized providers. If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information, as required by law.
9. Your rights
At any time, you may:
- access the personal information we hold about you;
- request its correction if it is inaccurate, incomplete or ambiguous;
- withdraw your consent, for example by unsubscribing from the newsletter using the link in every email;
- request the portability of your information, that is, to receive it in a structured, commonly used technological format;
- request that the dissemination of your information cease, or that it be de-indexed, where the law allows it.
To exercise these rights, write to admin@econo-mart.ca. We may need to verify your identity before responding. We respond within the time limits set by law.
10. Complaints
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
11. Changes
We may update this policy. The current version is always posted on this page, with its effective date.